After Sale Support
Warranty
The products which are covered under warranty, assembled 3D Printer is for 1 year and the DIY 3D Printers is for 1 Month warranty only on motherboard and Display.
In case your 3D Printer is having any difficulty within 48 hours after it is being delivered , you can reach out to us to troubleshoot and get the printer in working condition. Our Service team will help you to resolve your queries.
Warranty Terms
- Flashforge 3D Printers (except the Flashforge nozzle) Warranty Period: -12-month Warranty for end-users from the date of invoice. -3-month Warranty for nozzle from the date of invoice.
- Flashforge Warrants the Flashforge 3D Printers to be free from defects in Workmanship and materials, If the Flashforge 3D Printers fails during normal and Proper use within the Warranty Period, Flashforge will provide users with free Maintenance services or remote after-sales support. In regards to specific problems, Coordination shall be held for problem-solving. The after-sales service period begins From the date of invoice.
- Flashforge will repair or replace only the defective parts with new or Reconditioned parts or products those are functionally equivalent or superior to those Originally supplied, If a Part is repaired or replaced during the Warranty Period, the Warranty Period still remaining for the entire Printer Will apply to this Part.
- Parts excluded from this Warranty: Build Tape, Build Plate, Acrylic Cover, SD Card, USB Stick, USB Cable, Filament, Filament Spool and Spool Holder.
- The extruder upgrade Kit shall not belong to free maintenance fittings and shall be Purchased independently.
Below list is Not Covered
- Altered, broken Warranty Card or altered, removed, cancelled device series number
- Out of warranty Period
- Printer that has been tampered with, repaired, and/or modified by non-authorize personnel
- Damage (s) caused by improperly or incorrectly Performed modifications, Alterations or repair
- Damage (s) caused by improper installation, use or operation
- Damage (s) due to operation under improper environment
- Damage (s) caused by abuse (overloaded working), misuses
- Damage (s) caused by using unauthorized spare parts
- Damage (s) caused by using poor-quality filament, (Using Flashforge filament is suggested COSTS @ INR 1100-00 PER SPOOL
- Damage (s) caused by using unauthorized 3rd party software
- Damages caused by improper maintenance (damp, mildew or expose to extreme weather)
- Normal wear & tear including scratches and nicks
- Damages (s) caused by force majeure (such as a lightning strike, fire, earthquake, Floods, civil disturbance or war, or any other event beyond human control)
